Procedure For Returning Goods

* On every Bale must be a label which we can provide.

* Please make sure that the correct label is attached to the correct rug if returning more than one item.

* Please Email sales@shop4rugs.co.uk  or Telephone 01782 450 161 to arrange a return and we will be happy to assist at all stages.

* Unfortunately all return postage costs are the responsibility of the customer as we offer free delivery in the first instance. This ranges from £7.00 up to £14.00 for larger rugs and £27.00 for extra large rugs.

Unlike other rug retailers we do not hide our terms. We advise on all aspects of returning goods and the costs involved. We strongly recommend when purchasing from the internet that you check the websites policy as many state that items are non-returnable, costly to return or display items for sale that are out of stock / discontinued.


* If you require extra packaging for the return of goods we can supply this also for a fee of £5.00 as we do not except returns that have been insufficiently wrapped as they may receive damage on route.

We appreciate when shopping for home furnishings colour is important; for this reason we have invested heavily in photography in order to offer the highest quality images possible. Where browser settings vary there can be a slight variance in  the colours seen by the customer.