In the event of receiving goods found to be faulty, damaged, or simply wanting to exchange then please contact us. It is our policy to inspect all goods before dispatch to ensure we are not sending out damaged items.
Unused goods can be exchanged within 14 days of delivery.
1.Email firstname.lastname@example.org to inform us of your intention to return a product.
c/o Dispatch Manager
20 Brackley Avenue
Stoke ON Trent
3. Please ensure the following details are enclosed:
I. Reason for return
II. Your name and address
III. The sales receipt (we advise you make a photo copy of this)
IV. Recorded Post or proof of delivery is recommended.
Trusted Couriers with collection service
www.myhermes.co.uk (small-medium rugs) £7.70 (shop4rugs will pay 50%)
https://despatchbay.com (large-extra large rugs) £13.45 (shop4rugs will pay 50%)
It is the responsibility of customers to ensure goods are packaged (in their original packaging if possible) and reaches us in a re-saleable condition.
All damages and Shortages must be notified within 24 hours of receipt